STATUS OVERVIEW: APPS & PORTALS

Stay informed at any time about the technical status of our systems. When things are not working as they should, this is where you can gain insight into what is happening.

Local differences apply in product and feature availability. Please refer to the corresponding website www.bosch-ebike.com for your country for the overview of products and features currently available in your market.
  • eBike Connect App
  • eBike Connect Portal
  • eBike Connect Backend
  • Kiox (BUI330)
  • Nyon (BUI270 & BUI275)*
  • Nyon (BUI350)*
  • COBI.Bike App
  • my.cobi.bike
  • SmartphoneHub
  • eBike Flow App
  • The smart system (LED Remote & Kiox 300)

* Check the FAQs to find out which Nyon model you have.

Current status reports & announcements

Current incidents

No incidents.

Planned maintenances

No maintenance planned.

Past incidents

May, 20. 2022

No incidents.

May, 19. 2022

No incidents.

May, 18. 2022

No incidents.

May, 17. 2022
Closed: 2022-05-17 15:10:45 UTC
Openend: 2022-05-15 10:49:43 UTC

Kiox (BUI330), Nyon (BUI270 & BUI275)*

2022-05-17 15:10:45 UTC
The time to upload activities to the eBike Connect App and eBike Connect Portal increased temporarily due to a high load on the eBike Connect backend system. As a result you would see your activities after a certain delay - approximately 1-2 hours. Between those hours you will be able to see part of your activities but your whole activities will be displayed later. We apologize for this inconvenience. Everything else can be used as usual.

2022-05-16 16:41:26 UTC
Nyon (BUI350) activities upload has been resumed for both mobile devices and direct Wi-FI. We are now working on restoring upload functionality for Kiox (BUI330) and Nyon (BUI270 & BUI275).

2022-05-16 13:31:27 UTC
You might be unable to upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience. BUI350 activities upload works only via WI-FI direct upload for the time being.

2022-05-15 10:49:43 UTC
You might be unable to upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.

Closed: 2022-05-17 13:31:00 UTC
Openend: 2022-05-17 11:01:27 UTC

Android & iOS

The smart system (LED Remote & Kiox 300), eBike Flow App

2022-05-17 13:31:00 UTC
Issue solved

2022-05-17 11:01:27 UTC
Issue solved

May, 16. 2022
Closed: 2022-05-16 15:37:40 UTC
Openend: 2022-05-16 13:35:55 UTC

Nyon (BUI350)*

2022-05-16 15:37:40 UTC
Issue solved

2022-05-16 14:08:46 UTC
We confirm that some customers may experience activity upload issues even with a WI-FI connection. We are investigating this and will get back to you with updates soon.

2022-05-16 13:35:55 UTC
Please be aware of that BUI350 activities upload works only via WI-FI direct upload for the time being. We're working with a high pressure on fixing the issue and coming back with a solution soon.

May, 15. 2022
Closed: 2022-05-15 10:47:12 UTC
Openend: 2022-05-13 07:40:53 UTC

Android & iOS

eBike Connect Portal, eBike Connect Backend

2022-05-15 10:47:12 UTC
Issue solved

2022-05-13 15:26:38 UTC
You might be unable to view your trips in the app/portal or upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.

2022-05-13 07:40:53 UTC
This service is currently not available. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.

Closed: 2022-05-15 10:46:53 UTC
Openend: 2022-05-12 13:45:56 UTC

Kiox (BUI330), Nyon (BUI270 & BUI275)*, Nyon (BUI350)*

2022-05-15 10:46:53 UTC
Issue solved

2022-05-12 13:45:56 UTC
As a result of the previously announced incident, functionalities (e.g. log in) and performance of your display might also be affected.

Closed: 2022-05-15 10:45:16 UTC
Openend: 2022-05-11 15:53:47 UTC

eBike Connect Portal, eBike Connect Backend

2022-05-15 10:45:16 UTC
Issue solved

2022-05-13 08:12:34 UTC
Please be aware about that besides the log in issue, the performance of the system is slowed down.

2022-05-11 15:53:47 UTC
You might be unable to log in temporarily due to server down time on the eBike Connect backend system. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.

May, 14. 2022

No incidents.