STATUS OVERVIEW: APPS & PORTALS
Stay informed at any time about the technical status of our systems. When things are not working as they should, this is where you can gain insight into what is happening.
- eBike Connect App
- eBike Connect Portal
- eBike Connect Backend
- Kiox (BUI330)
- Nyon (BUI270 & BUI275)*
- Nyon (BUI350)*
- COBI.Bike App
- my.cobi.bike
- SmartphoneHub
- eBike Flow App
- The smart system (LED Remote & Kiox 300)
* Check the FAQs to find out which Nyon model you have.
Current status reports & announcements
Current incidents
No incidents.
Planned maintenances
No maintenance planned.
Past incidents
May, 20. 2022
No incidents.
May, 19. 2022
No incidents.
May, 18. 2022
No incidents.
May, 17. 2022
Openend: 2022-05-15 10:49:43 UTC
Kiox (BUI330), Nyon (BUI270 & BUI275)*
2022-05-17 15:10:45 UTC
The time to upload activities to the eBike Connect App and eBike Connect Portal increased temporarily due to a high load on the eBike Connect backend system. As a result you would see your activities after a certain delay - approximately 1-2 hours. Between those hours you will be able to see part of your activities but your whole activities will be displayed later. We apologize for this inconvenience. Everything else can be used as usual.
2022-05-16 16:41:26 UTC
Nyon (BUI350) activities upload has been resumed for both mobile devices and direct Wi-FI. We are now working on restoring upload functionality for Kiox (BUI330) and Nyon (BUI270 & BUI275).
2022-05-16 13:31:27 UTC
You might be unable to upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.
BUI350 activities upload works only via WI-FI direct upload for the time being.
2022-05-15 10:49:43 UTC
You might be unable to upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.
Openend: 2022-05-17 11:01:27 UTC
Android & iOS
The smart system (LED Remote & Kiox 300), eBike Flow App
2022-05-17 13:31:00 UTC
Issue solved
2022-05-17 11:01:27 UTC
Issue solved
May, 16. 2022
Openend: 2022-05-16 13:35:55 UTC
Nyon (BUI350)*
2022-05-16 15:37:40 UTC
Issue solved
2022-05-16 14:08:46 UTC
We confirm that some customers may experience activity upload issues even with a WI-FI connection. We are investigating this and will get back to you with updates soon.
2022-05-16 13:35:55 UTC
Please be aware of that BUI350 activities upload works only via WI-FI direct upload for the time being. We're working with a high pressure on fixing the issue and coming back with a solution soon.
May, 15. 2022
Openend: 2022-05-13 07:40:53 UTC
Android & iOS
eBike Connect Portal, eBike Connect Backend
2022-05-15 10:47:12 UTC
Issue solved
2022-05-13 15:26:38 UTC
You might be unable to view your trips in the app/portal or upload new activities at the moment. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.
2022-05-13 07:40:53 UTC
This service is currently not available. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.
Openend: 2022-05-12 13:45:56 UTC
Kiox (BUI330), Nyon (BUI270 & BUI275)*, Nyon (BUI350)*
2022-05-15 10:46:53 UTC
Issue solved
2022-05-12 13:45:56 UTC
As a result of the previously announced incident, functionalities (e.g. log in) and performance of your display might also be affected.
Openend: 2022-05-11 15:53:47 UTC
eBike Connect Portal, eBike Connect Backend
2022-05-15 10:45:16 UTC
Issue solved
2022-05-13 08:12:34 UTC
Please be aware about that besides the log in issue, the performance of the system is slowed down.
2022-05-11 15:53:47 UTC
You might be unable to log in temporarily due to server down time on the eBike Connect backend system. We're working with a high pressure on fixing the issue and coming back with a solution soon. We apologise for this inconvenience.
May, 14. 2022
No incidents.
