Stay informed at any time about the technical status of our systems. When things are not working as they should, this is where you can gain insight into what is happening.

Local differences apply in product and feature availability. Please refer to the corresponding website for your country for the overview of products and features currently available in your market.
  • eBike Connect App
  • eBike Connect Portal
  • eBike Connect Backend
  • Kiox (BUI330)
  • Nyon (BUI270 & BUI275)*
  • Nyon (BUI350)*
  • COBI.Bike App
  • SmartphoneHub
  • eBike Flow App
  • The smart system (LED Remote & Kiox 300)

* Check the FAQs to find out which Nyon model you have.

Current status reports & announcements

Current incidents

No incidents.

Planned maintenances

No maintenance planned.

Past incidents

June, 28. 2022

No incidents.

June, 27. 2022

No incidents.

June, 26. 2022

No incidents.

June, 25. 2022

No incidents.

June, 24. 2022

No incidents.

June, 23. 2022
Begin: 2022-06-23 05:00:00 UTC
End: 2022-06-23 07:30:00 UTC

eBike Connect Portal, eBike Connect Backend

2022-06-23 07:30:00 UTC
Maintenance closed

2022-06-22 11:15:29 UTC
The services will be down in the specified period due to a planned maintenance. During this time you won't able to plan routes and synchronize your activities. We apologize for this inconvenience.

June, 22. 2022

No incidents.