STATUS OVERVIEW: APPS & PORTALS

Stay informed at any time about the technical status of our systems. When things are not working as they should, this is where you can gain insight into what is happening.

Local differences apply in product and feature availability. Please refer to the corresponding website www.bosch-ebike.com for your country for the overview of products and features currently available in your market.
The smart system
  • LED Remote
  • System Controller
  • Kiox 300 & Kiox 500
  • Kiox 400C
  • Purion 200
  • eBike Flow app
  • eBike Lock
  • ConnectModule
  • eBike Alarm
  • Activity tracking
  • Navigation
  • Help Center
Bosch eBike system 2
  • Kiox (BUI330)
  • Nyon (BUI270 & BUI275)*
  • Nyon (BUI350)*
  • COBI.Bike App
  • my.cobi.bike
  • SmartphoneHub

* Check the FAQs to find out which Nyon model you have.

Current status reports & announcements

Current incidents

No incidents.

Planned maintenances

Begin: 2025-09-15, 05:00 UTC
End: 2025-09-15, 08:00 UTC

Android & iOS

eBike Connect App, eBike Connect Portal

2025-09-12, 10:06 UTC
The backend services are down in the specified period due to a planned app update on the eBike Connect App. Please note that during this time period using the iOS and Android apps is not possible. We apologise for this inconvenience.

Past incidents

September, 13. 2025

No incidents.

September, 12. 2025

No incidents.

September, 11. 2025

No incidents.

September, 10. 2025

No incidents.

September, 9. 2025
Begin: 2025-09-09, 05:00 UTC
End: 2025-09-09, 08:00 UTC

Android & iOS

eBike Connect App, eBike Connect Portal

2025-09-09, 08:00 UTC
Maintenance closed

2025-09-07, 19:53 UTC
The backend services are down in the specified period due to a planned app update on the eBike Connect App. Please note that during this time period using the iOS and Android apps is not possible. We apologise for this inconvenience.

September, 8. 2025
Closed: 2025-09-08, 05:02 UTC
Opened: 2025-09-07, 13:22 UTC

Nyon (BUI270 & BUI275)*

2025-09-07, 13:26 UTC
The time to upload activities to the eBike Connect App and eBike Connect Portal increased temporarily due to a high overload on the eBike Connect backend system. As a result you would see your activities after a certain delay - approximately 3-5 hours. The system will be affected in the specified period. Between those hours you will be able to see part of your activities but your whole activities will be displayed later. We apologize for this inconvenience. Everything else can be used as usual.

September, 7. 2025

No incidents.